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GENERAL PLATFORM TERMS & CONDITIONS

PlatformTrainr mobile application, website and related services
Websitehttps://trainr.fit/
CompanyTrainr
Effective Date23/06/2026
Last Updated24/06/2026
StatusComprehensive working draft – must be reviewed by UAE-qualified legal counsel before publication.
1. Introduction and acceptance

These General Platform Terms and Conditions (“General Terms”) govern access to and use of the Trainr mobile application, website, software, marketplace, booking tools, community features, content, payment features, notifications and related services (together, the “Platform”). The Platform is operated by Trainr.

By accessing the Platform, creating an account, browsing services, booking a session, listing services, using community tools, paying for services, receiving payouts, or otherwise using Trainr, you agree to be bound by these General Terms and all additional policies that apply to your user journey.

If you do not agree with these General Terms, you must not access or use the Platform. These General Terms form a legally binding agreement between you and Trainr.

Documents that apply to you

  • Members are also subject to the Member Terms and the Privacy Policy.
  • Trainers are also subject to the Trainer Professional Terms, Financial Terms, Community Standards, Privacy Policy and any service-specific commercial schedule accepted in the Trainer dashboard.
  • All users are subject to the Cookie Policy when using the website or app technologies that rely on cookies, SDKs, pixels, device identifiers or similar technologies.
  • Where there is a conflict, service-specific written terms accepted by the user will prevail for that specific service, followed by journey-specific terms, then these General Terms.
2. Definitions
TermMeaning
AccountA registered Trainr user account created by a Member, Trainer or authorized representative.
MemberA person who uses Trainr to discover, book, purchase, attend or participate in fitness, wellness, coaching or related services.
TrainerAn independent fitness, wellness, sports, lifestyle or coaching professional who lists or provides services through Trainr.
ServicesFitness, wellness, coaching, classes, packages, subscriptions, consultations, programs, challenges, content or related services made available through the Platform.
User ContentText, reviews, images, videos, messages, testimonials, ratings, profile information, workout records or other content submitted by users.
Community FeaturesGroups, chats, comments, reviews, leaderboards, challenges, clubs, events and other interactive features.
Payment ProcessorA third-party payment provider, gateway, acquirer or payout provider used by Trainr to process payments and payouts.
3. Trainr marketplace role

Trainr provides technology tools that enable Members to discover, communicate with, book and pay Trainers. Unless expressly stated otherwise in writing, Trainr is not the direct provider of fitness, wellness, medical, healthcare, physiotherapy, rehabilitation, nutrition therapy, clinical treatment or professional training services.

Trainers are independent professionals and are not employees, agents, partners, joint venturers or representatives of Trainr. Trainr may provide onboarding checks, profile review, platform rules, technical tools, payment tools and community standards, but Trainr does not supervise every session or guarantee any outcome.

  • Trainr does not guarantee weight loss, muscle gain, rehabilitation, medical improvement, injury prevention, sports performance, aesthetic results or any specific outcome.
  • Trainr does not verify every statement made by a Trainer, Member or third party.
  • Trainr may rank, promote, remove, suspend or restrict accounts or listings to protect platform quality, safety, legal compliance and commercial integrity.
4. Eligibility and account registration

You must provide accurate, current and complete information when creating or using an account. You must promptly update your information if it changes.

Unless Trainr sets a higher age threshold in a specific jurisdiction, users must be at least 18 years old to independently create an account, purchase services, list services, or enter into a binding agreement with Trainr. Users under 18 may only use the Platform through a parent or legal guardian, and only where the Platform allows such use.

  • You are responsible for keeping your login credentials secure.
  • You are responsible for all activity that occurs under your account unless caused by Trainr’s gross negligence or willful misconduct.
  • You must not create false accounts, impersonate others, sell or transfer your account, or allow another person to use your account in a misleading or unsafe way.
  • Trainr may require identity, age, qualification, licensing, bank, tax, insurance or fraud-prevention checks before allowing access to certain features.
5. Health, safety and medical disclaimer

Physical activity, exercise, sports, wellness activities, lifestyle changes and nutritional choices involve inherent risks. These risks may include discomfort, muscle soreness, strain, sprain, falls, fainting, injury, aggravation of existing conditions, illness, permanent disability or death.

Trainr is not a medical provider. Content and services available through the Platform are for general fitness, lifestyle, wellness and educational purposes only and are not a substitute for professional medical advice, diagnosis, treatment, physiotherapy, rehabilitation or emergency care.

  • Consult a qualified medical professional before starting any fitness, nutrition, weight-loss or wellness program, especially if you have a medical condition, injury, pregnancy, recent surgery, chest pain, dizziness, breathing difficulty, cardiovascular risk, diabetes, eating disorder, musculoskeletal issue, or any other relevant concern.
  • Stop exercising immediately and seek medical attention if you experience pain, dizziness, faintness, shortness of breath, chest pain, irregular heartbeat or unusual symptoms.
  • Members must disclose relevant limitations, injuries and conditions to their Trainer before participating in a session.
  • Trainers must apply professional judgment, safety screening, appropriate modifications and risk controls.
6. Platform use rules

You may use the Platform only for lawful purposes and in accordance with these General Terms.

  • Do not misuse the Platform, interfere with its operation, access non-public systems, scrape data, reverse engineer the software, introduce malware, test vulnerabilities without authorization, or bypass security measures.
  • Do not upload illegal, harmful, defamatory, discriminatory, obscene, violent, sexually explicit, fraudulent, misleading or infringing content.
  • Do not harass, threaten, abuse, shame, discriminate against, exploit or endanger other users.
  • Do not use the Platform to sell illegal substances, controlled products, unsafe practices, medical treatments, supplements or services that require licensing you do not hold.
  • Do not use Trainr to solicit or move Trainr-originated relationships off-platform to avoid fees, unless Trainr has expressly authorized this in writing.
  • Do not send spam, unauthorized advertising, phishing messages, chain messages, mass solicitations or fraudulent offers.
7. Bookings, sessions and availability

Bookings are subject to Trainer availability, confirmation, platform functionality, payment authorization and any service-specific conditions displayed at checkout.

  • The user making a booking is responsible for reviewing the Trainer profile, service description, location, session type, price, duration, language, equipment needs, cancellation window and any special requirements.
  • For virtual sessions, users are responsible for having a suitable device, stable internet connection, safe exercise space and any required equipment.
  • For in-person sessions, users are responsible for arriving on time and ensuring the session location is lawful, accessible and safe.
  • Trainr may cancel, reschedule or restrict a booking for safety, fraud, payment failure, policy breach, regulatory, operational or force majeure reasons.
8. Payments, fees, refunds and subscriptions

Payments are processed by Trainr or its Payment Processors. By making or receiving a payment, you authorize Trainr and the relevant Payment Processor to process charges, refunds, payouts, fees, taxes, commissions, penalties, chargebacks and adjustments as applicable.

Pricing and taxes

Prices are displayed in the currency shown on the Platform, typically AED unless otherwise stated. Prices may include or exclude taxes, VAT, service fees, processing fees or platform charges as shown at checkout or in the applicable dashboard.

Subscriptions and renewals

Subscription plans may renew automatically at the end of each billing period unless cancelled before the renewal date through the Platform or other method expressly made available by Trainr. You authorize recurring charges until cancellation takes effect.

Refunds and cancellations

Unless otherwise required by applicable law or expressly stated in a specific offer, paid services, packages, subscriptions, credits and unused sessions are generally non-refundable, non-transferable and not redeemable for cash. Cancellation windows, no-show rules and rescheduling options may be displayed in the app and may differ by service type.

  • Member cancellation outside the permitted window may result in forfeiture of the session or a full charge.
  • Trainer cancellation may result in a credit, reschedule or refund as determined by Trainr and the applicable policy.
  • Refunds may be refused where a user breached platform rules, failed to attend, provided inaccurate information, misused the service, or attempted circumvention.
  • Approved refunds may be returned to the original payment method and may take time depending on the Payment Processor and bank.
9. Trainer payouts and platform commission

Trainer payouts are governed by the Trainer Professional Terms, Financial Terms and the commercial settings shown in the Trainer dashboard or accepted in writing. Trainr may deduct commission, platform fees, processing fees, refunds, chargebacks, taxes, penalties and other amounts owed before remitting payouts.

Trainr may withhold payouts where required for fraud review, dispute handling, payment processor requirements, legal compliance, tax compliance, account verification, suspected misconduct, unsafe service delivery, chargeback exposure or breach of terms.

10. Community standards and user content

Trainr community features are intended to support safe, respectful and motivating interaction. Participation is a privilege, not a right.

  • Be respectful, inclusive and constructive.
  • Do not shame, bully, harass, threaten or discriminate against others.
  • Do not post offensive, defamatory, obscene, sexually explicit, violent, illegal, unsafe or misleading content.
  • Do not share another person’s personal, health, contact, image, payment or private information without consent.
  • Do not impersonate others or misrepresent credentials, results, affiliations or endorsements.
  • Do not use community features for unauthorized commercial solicitation.

Trainr may review, moderate, remove, restrict, report, suspend or permanently ban users or content at its discretion where necessary to enforce platform rules, protect users, comply with law or preserve the integrity of the Platform.

User Content license

You retain ownership of User Content you submit. However, by submitting User Content, you grant Trainr a worldwide, non-exclusive, royalty-free, transferable and sublicensable license to host, store, reproduce, display, publish, translate, adapt, modify, distribute and use such content to operate, improve, protect and promote the Platform. For marketing use of identifiable images, testimonials or transformation materials, Trainr will rely on the consent process stated in the Privacy Policy or a separate consent form where required.

11. Intellectual property

The Platform, software, design, database structure, brand, trade names, trademarks, logos, content, workflows, ranking logic, text, graphics, icons and technology are owned by or licensed to Trainr and are protected by intellectual property laws.

You receive a limited, revocable, non-exclusive, non-transferable right to use the Platform for its intended purpose. You must not copy, modify, distribute, sell, lease, sublicense, reverse engineer or create derivative works from the Platform except where expressly permitted by law.

12. Third-party services, app stores and integrations

The Platform may integrate with payment providers, cloud services, analytics tools, maps, communication tools, app stores, wearable devices, health platforms, social media platforms or other third-party services. Trainr is not responsible for third-party terms, availability, accuracy, acts, omissions, outages, data practices or fees.

Where you download the app from Apple App Store, Google Play or another app marketplace, you may also be subject to that store’s terms. App store operators are not responsible for Trainr’s services except as required by their own terms or applicable law.

13. Wearables, recommendations and technology limitations

Data from wearables, fitness trackers, connected health platforms, nutrition logs, algorithms and recommendations may be inaccurate, delayed, incomplete or unavailable. Trainr does not guarantee the accuracy of calories, steps, heart rate, sleep, workout, recovery or health-related data obtained from third-party integrations.

Any recommendation, score, ranking, plan, reminder or automated suggestion on the Platform is informational and should be interpreted with human judgment. It is not medical advice and does not replace a qualified professional’s assessment.

14. Privacy and data protection

Your use of the Platform is governed by Trainr’s Privacy Policy and Cookie Policy. These policies explain how Trainr collects, uses, stores, shares and protects personal data, including health and wellness data, communications, payment-related data and device data.

Trainers who receive Member data must use it only to provide the booked services and must keep it confidential. Users must not harvest, sell, disclose or misuse personal data obtained through Trainr.

15. Disclaimers

To the maximum extent permitted by applicable law, the Platform and all content, tools, recommendations and services are provided on an “as is” and “as available” basis. Trainr does not warrant that the Platform will be uninterrupted, error-free, secure, compatible, free of viruses, or that any content or Trainer service will meet your expectations.

Trainr does not make warranties regarding Trainer availability, qualifications beyond reviewed documents, Member conduct, service outcomes, third-party facilities, internet connectivity, payment processors, wearable data or external links.

16. Limitation of liability

To the maximum extent permitted by applicable law, Trainr and its affiliates, directors, officers, employees, contractors and agents will not be liable for indirect, incidental, special, consequential, punitive or exemplary damages, loss of profits, loss of data, business interruption, personal training outcomes, fitness results, reputational harm or emotional distress arising from or related to use of the Platform.

To the maximum extent permitted by law, Trainr’s total aggregate liability for claims arising out of or relating to the Platform will not exceed the greater of: (a) the amount paid by you to Trainr for the specific service giving rise to the claim in the three months before the event; or (b) AED [Insert cap]. This limitation does not exclude liability that cannot be excluded under applicable law.

17. Indemnity

You agree to indemnify, defend and hold harmless Trainr and its affiliates, directors, officers, employees, contractors and agents from and against claims, losses, liabilities, damages, penalties, fines, costs and expenses, including reasonable legal fees, arising from your breach of these General Terms, misuse of the Platform, User Content, fraud, negligence, unlawful conduct, violation of third-party rights, unsafe conduct, or services you provide or receive through the Platform.

18. Suspension and termination

Trainr may suspend, restrict or terminate access to the Platform at any time where Trainr reasonably believes that a user has breached these General Terms, created risk, failed verification, caused payment issues, engaged in misconduct, violated law, harmed users, attempted circumvention or otherwise threatened the integrity of the Platform.

You may stop using the Platform at any time. Account deletion may be subject to completion of outstanding bookings, settlement of fees, resolution of disputes and retention of data required by law, tax, accounting, safety, fraud-prevention or legitimate business purposes.

19. Changes to the Platform and terms

Trainr may update the Platform, features, pricing, policies and these General Terms from time to time. Where changes are material, Trainr will take reasonable steps to notify users through the Platform, email or other available channels. Continued use after the effective date means you accept the updated terms.

20. Governing law and dispute resolution

These General Terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai, without regard to conflict of law rules. Subject to any mandatory consumer rights under applicable law, the courts of Dubai shall have exclusive jurisdiction over disputes arising out of or relating to these General Terms, the Platform or the services.

21. Notices and contact

Contact details