PRIVACY POLICY
| Platform | Trainr mobile application, website and related services |
| Website | https://trainr.fit/ |
| Company | Trainr |
| Effective Date | 23/06/2026 |
| Last Updated | 24/06/2026 |
| Status | Comprehensive working draft – must be reviewed by UAE-qualified legal counsel before publication. |
1. Introduction
This Privacy Policy explains how TRAINR PORTAL operating Trainr collects, uses, discloses, stores, transfers and protects personal data when you use the Trainr app, website, marketplace, community features, booking tools, payment tools and related services.
Trainr is based in the United Arab Emirates. This policy is designed to support compliance with applicable UAE data protection requirements, including the UAE Personal Data Protection Law, and other laws that may apply depending on the user’s location.
By using the Platform, creating an account, submitting information, connecting a wearable, booking services, listing services or communicating through Trainr, you acknowledge this Privacy Policy. Where required by law, Trainr will ask for consent for specific processing activities, including health and wellness data, marketing, cookies and optional integrations.
2. Data controller and contact details
| Role | Details |
|---|---|
| Controller / Platform Operator | Trainr |
| Website | https://trainr.fit/ |
| Privacy Contact / DPO | Trainr.mr@gmail.com |
| Support Email | Trainr.mr@gmail.com |
| Address | Dubai, United Arab Emirates |
3. Personal data we collect
| Category | Examples |
|---|---|
| Account Data | Name, email, phone, username, password, date of birth, gender where voluntarily provided, language, country, Emirates or location information where required. |
| Member Profile Data | Fitness goals, preferred training type, training history, body measurements, photos, limitations, preferences, emergency contact, bookings, attendance, packages and subscriptions. |
| Trainer Professional Data | Certifications, qualifications, licensing documents, work experience, biography, photos, videos, service listings, pricing, availability, ratings, identity verification, bank or payout details and tax details. |
| Health and Wellness Data | Height, weight, body composition, activity levels, workout logs, nutrition preferences, meal logs, injury notes, health limitations, progress photos, wearable data such as steps, heart rate, sleep and calories where connected. |
| Communications | In-app messages, support requests, reports, reviews, comments, community posts, call or chat metadata, notification preferences and customer service records. |
| Payment-Related Data | Transaction identifiers, payment status, subscription status, invoices, refunds, chargebacks, payout records and limited payment method metadata. Full card details are normally handled by Payment Processors. |
| Device and Usage Data | IP address, device identifiers, app version, browser, operating system, log data, pages/screens viewed, session duration, clicks, crash data and analytics events. |
| Location Data | Approximate location from IP, location selected by the user, service location, and precise location only where enabled and necessary for a feature. |
| Marketing and Cookie Data | Cookie identifiers, pixels, campaign source, referral information, consent status, push notification tokens and advertising preferences. |
4. Sensitive health and wellness data
Health and wellness data may be sensitive. Trainr collects and uses this data only to provide or improve fitness, wellness, coaching, personalization, progress tracking, safety and related services, or where otherwise permitted by law.
- You may choose not to provide certain health or wellness data, but some features may not work properly.
- You can disconnect wearables through device, third-party or app settings.
- Trainers receiving Member health data must use it only for the booked services and must keep it confidential.
- Trainr does not use health and wellness data to provide medical diagnosis or treatment.
5. How we collect data
- Directly from you when you create an account, complete onboarding, fill forms, book services, upload content, message users, contact support or set preferences.
- Automatically through the app, website, cookies, SDKs, analytics tools, device identifiers and server logs.
- From Trainers and Members when they interact through bookings, reviews, messages and support reports.
- From third-party services you connect, such as payment processors, app stores, Apple Health, Google Fit, Garmin or other wearable and health platforms.
- From verification, fraud-prevention, identity, banking, analytics, hosting or communications service providers.
6. Purposes and lawful bases for processing
| Purpose | Examples of Use | Likely Lawful Basis |
|---|---|---|
| Account and Service Delivery | Create accounts, enable login, bookings, messaging, profiles, subscriptions and support. | Contract performance, consent where required, legitimate interests. |
| Fitness Personalization | Recommend Trainers, programs, goals, challenges and progress insights. | Consent for sensitive data, contract performance, legitimate interests. |
| Payments and Payouts | Process purchases, subscriptions, refunds, chargebacks, commissions, invoices and Trainer payouts. | Contract performance, legal obligation, legitimate interests. |
| Safety and Trust | Verify identities, qualifications, detect fraud, enforce terms, investigate complaints and moderate content. | Legal obligation, legitimate interests, protection of users. |
| Communications | Send transactional messages, booking reminders, service updates, policy notices and support replies. | Contract performance, legitimate interests. |
| Marketing | Send newsletters, offers, referral campaigns, push notifications and ads where permitted. | Consent where required, legitimate interests where permitted; opt-out available. |
| Analytics and Improvement | Understand usage, fix bugs, improve UX, develop features and monitor performance. | Legitimate interests, consent for non-essential cookies where required. |
| Legal Compliance | Respond to lawful requests, comply with tax/accounting duties, maintain records and resolve disputes. | Legal obligation, legitimate interests. |
7. How we share personal data
- With Trainers: relevant Member profile, goals, booking, communication and health/wellness information needed to deliver the booked services.
- With Members: relevant Trainer profile, qualifications, availability, service details, messages, ratings and booking information.
- With service providers: payment processors, cloud hosting, analytics, messaging, customer support, fraud prevention, identity verification, app operations and marketing vendors.
- With community users: information you post in public or semi-public community features, groups, challenges, comments, leaderboards or reviews.
- With business partners: where needed to provide a feature, event, corporate program or promotion, subject to appropriate controls.
- With authorities, courts or regulators: where required by law, legal process, safety, fraud prevention or protection of rights.
- With successors: in connection with a merger, acquisition, financing, reorganization or sale of business assets, subject to confidentiality and applicable law.
Trainr does not sell personal data in the ordinary meaning of selling data for money. If advertising or analytics tools involve data sharing that is regulated as a sale, sharing or targeted advertising under any applicable law, Trainr will provide required choices where applicable.
8. International transfers
Trainr may store or process personal data in the UAE and other countries where Trainr, its affiliates or service providers operate. These countries may have different data protection laws. Trainr will take reasonable steps to protect personal data during international transfers, including contractual safeguards, access controls and vendor due diligence where appropriate.
9. Data retention
Trainr retains personal data for as long as needed for the purposes described in this policy, including account operation, service delivery, legal compliance, tax/accounting records, dispute resolution, fraud prevention, safety and enforcement.
| Data Type | Indicative Retention Approach – To Be Finalized Legally |
|---|---|
| Account Data | For the life of the account and a reasonable period after closure. |
| Transaction and Payout Records | As required for accounting, tax, audit, chargeback and legal purposes. |
| Health and Wellness Data | While the account or relevant service is active, unless deletion is requested and retention is not legally necessary. |
| Support and Dispute Records | For the period needed to resolve the issue and defend legal rights. |
| Marketing Consent Records | For as long as needed to demonstrate consent or opt-out status. |
| Technical Logs | For a limited operational and security period unless needed for investigation. |
10. Security
Trainr uses administrative, technical and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration and disclosure. Measures may include access controls, encryption where appropriate, monitoring, vendor controls, secure development practices and staff confidentiality obligations.
No internet, mobile app, payment or storage system is 100% secure. Users must protect their credentials and notify Trainr promptly of suspected unauthorized access.
11. Your privacy rights and choices
Depending on applicable law, you may have rights to access, correct, update, delete, restrict, object to processing, withdraw consent, request portability, opt out of marketing, manage cookies, disconnect integrations or lodge a complaint with a competent authority.
- You can update many profile details in the app.
- You can opt out of marketing emails using unsubscribe links and manage push notifications through device settings.
- You can disconnect wearables or third-party integrations through app, device or provider settings.
- You can request account deletion or data access by contacting Trainr.
- Withdrawal of consent does not affect processing already carried out lawfully before withdrawal and may limit Platform functionality.
12. Children and minors
The Platform is not intended for independent use by children under 18 unless Trainr expressly provides a guardian-managed feature and obtains any required consent. If Trainr learns that it has collected personal data from a minor without required consent, it will take reasonable steps to delete or restrict that data.
13. Marketing, push notifications and communications
Trainr may send service messages such as booking confirmations, payment receipts, safety notices and policy updates. These are not optional where they are necessary to provide the Platform.
Trainr may send marketing emails, SMS, WhatsApp messages, push notifications or ads where permitted by law and based on consent where required. You can opt out at any time using the available settings or unsubscribe methods.
14. Cookies and similar technologies
Trainr uses cookies, SDKs, pixels, tags, local storage, device identifiers and similar technologies as explained in the Cookie Policy. Some technologies are essential for the Platform to work, while others support analytics, personalization, advertising or performance monitoring.
15. Changes to this policy
Trainr may update this Privacy Policy from time to time. Where changes are material, Trainr will provide reasonable notice through the Platform, email or other appropriate means. The updated policy will apply from the effective date shown at the top.
16. Contact us
Contact details
- Email: Trainr.mr@gmail.com
- Website: https://trainr.fit/
- Address: Dubai, United Arab Emirates
- Phone: 0504766696